Privacy policy
## Privacy Policy
**Last Updated:** January 27, 2025
At Veluna Sleep ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website velunasleep.com and use our services.
### Information We Collect
**Information You Provide to Us:**
- Name and contact information (email address, phone number, shipping address)
- Payment information (processed securely through Shopify Payments)
- Account credentials and profile information
- Responses to our sleep quiz and ritual compatibility assessments
- Customer service communications and feedback
**Information Collected Automatically:**
- Device information (IP address, browser type, device type)
- Usage data (pages visited, time spent, clicks, referring URLs)
- Cookies and tracking technologies (see "Cookies" section below)
**Information from Third Parties:**
- Social media platforms (if you connect your account)
- Analytics providers (Google Analytics, etc.)
- Payment processors (Shopify Payments)
### How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide personalized product recommendations and ritual guidance
- Communicate with you about your orders, account, and our services
- Send marketing communications (with your consent, which you can opt out of at any time)
- Improve our website, products, and services
- Detect and prevent fraud and security threats
- Comply with legal obligations
### Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
**Service Providers:**
- Shopify (our e-commerce platform)
- Payment processors
- Shipping and fulfillment partners
- Email service providers
- Analytics providers
**Legal Requirements:**
We may disclose your information if required by law, court order, or government regulation.
**Business Transfers:**
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
### Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Measure the effectiveness of our marketing campaigns
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
### Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
### Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
**Access and Portability:**
You can request access to your personal information and receive a copy of the data we hold about you.
**Correction:**
You can update or correct your personal information through your account settings or by contacting us.
**Deletion:**
You can request that we delete your personal information, subject to certain exceptions (e.g., we may need to retain information for legal compliance or to complete transactions).
**Opt-Out:**
You can opt out of marketing communications at any time by:
- Clicking "Unsubscribe" in any marketing email
- Updating your email preferences in your account settings
- Contacting us directly
**Do Not Sell:**
We do not sell your personal information. However, if you are a California resident, you have the right to opt out of the sale of personal information (though we do not engage in such sales).
### Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
### International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.
### Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
### Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
### Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
**Email:** privacy@velunasleep.com
**Mailing Address:**
Veluna Sleep
[Your Business Address]
[City, State ZIP Code]
### Additional Information for California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- **Right to Know:** You can request information about the categories and specific pieces of personal information we collect, use, and disclose.
- **Right to Delete:** You can request deletion of your personal information (subject to certain exceptions).
- **Right to Opt-Out:** You have the right to opt out of the sale of personal information (though we do not sell personal information).
- **Right to Non-Discrimination:** We will not discriminate against you for exercising your privacy rights.
To exercise these rights, please contact us using the information provided above.
### Additional Information for EU/UK Residents
If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):
- **Right of Access:** You can request a copy of your personal data.
- **Right to Rectification:** You can request correction of inaccurate or incomplete data.
- **Right to Erasure:** You can request deletion of your personal data.
- **Right to Restrict Processing:** You can request restriction of processing of your data.
- **Right to Data Portability:** You can request transfer of your data to another service provider.
- **Right to Object:** You can object to processing of your data for certain purposes.
To exercise these rights, please contact us using the information provided above.